Frequently Asked Questions
Where do you operate?
We work with homeowners and hosts across multiple countries. Our systems allow us to support you remotely, while our trusted on-ground partners handle check-ins, turnovers, and inspections in select cities. If you’re local or international, we provide the same level of care, communication, and accountability.
How does the co-hosting work?
Co-hosting means we handle the daily hosting tasks on your behalf. We manage guest messages, calendar updates, pricing strategy, cleaning coordination, reviews, and more; so your rental runs smoothly without taking over your time.
What is rental arbitrage?
Rental arbitrage is when you rent a home long-term and legally turn it into a short-term rental. You pay rent to the landlord and earn income from guests. Host & Flow helps you find STR-friendly properties, negotiate with landlords, and set everything up the right way.
Do I need to quit booking platforms when I get a direct booking site?
No. Your direct booking site is an addition, not a replacement. You can keep Airbnb, Vrbo, and Booking.com. The direct site simply gives you more control, more profit, and your own guest community.
How does the custom guidebook work?
We create a custom guidebook for your listing; digital or printable. It includes check-in details, house rules, local recommendations, emergency contacts, and everything guests need for a smooth stay. It’s fully branded and designed to reduce questions while improving guest experience.
What’s your fee?
Our pricing depends on the service you choose: co-hosting, full STR management, rental arbitrage setup, website creation, or custom materials. We provide transparent, upfront pricing with no hidden charges after understanding your goals.
Do you also market our listings?
Yes. We optimize your listing, refresh your photos/descriptions if needed, update pricing strategy, and promote your listing across multiple platforms. Visibility, occupancy, and profit are always our focus.
What makes you different?
We combine smart systems with genuine human care. Every process is intentional; communication, cleanliness, pricing, and guest experience. You always know what’s happening with your property, and we treat your home as if it were our own.
Can you help me set up my listing from scratch?
Yes. For new hosts, we create everything you need: titles, descriptions, pricing setup, photos, check-in instructions, and listing structure. Your listing launches optimized, professional, and ready to attract the right guests.
Do you help with property finding for rental arbitrage?
Absolutely. We help you identify STR-friendly units, analyze profitability, speak with landlords, and avoid costly mistakes. You receive full support from idea to move-in.
What do I get when you build a direct booking website for me?
You receive a professional site with booking functionality, calendar sync, secure payments, SEO-ready pages, mobile optimization, and branding that builds trust. It helps you earn more while depending less on external platforms.
How fast can I get started?
Once we understand your goals, onboarding begins right away. Co-hosting setup typically takes 1–3 days depending on what your property needs. Custom guidebooks are created 1 – 5 business days, while direct booking websites take a bit longer because they require proper setup, branding, and testing. We will give you a clear timeline before we begin so you always know what to expect.