Host & Flow provides customized services, and refund terms vary depending on the service selected.
Because each service involves different levels of setup, time commitment, and operational responsibility, refund terms are defined per service to ensure fairness and clarity for both parties.
Before any payment is made, clients receive clear information about what is included in the selected service, expected timelines, and the applicable refund terms.
This ensures clients understand exactly what to expect before committing to any service.
Why Refund Terms Differ
Host & Flow offers a range of services, including co-hosting, property management, consulting, direct booking websites, and digital resources.
Each service requires different levels of preparation, ongoing involvement, and resource allocation. For this reason, refund terms are structured based on the nature of the service and the work involved.
Service-Specific Refund Terms
Specific refund terms, including eligibility and conditions, are clearly outlined in the service agreement provided before work begins.
Clients always receive full transparency on refund terms before any payment is made.
Work Already Completed
In cases where work has already started, refunds may be adjusted to reflect time, resources, and progress completed at the time of cancellation, as outlined in the service agreement.
This approach ensures fairness while respecting the work already carried out.
Digital Products and Resources
Digital resources, downloads, educational materials, and free or paid guides provided by Host & Flow are non-refundable once delivered, unless otherwise stated.
Cancellation of Services
If a client chooses to cancel a service, the process and any applicable refunds are handled according to the terms agreed upon for that specific service.
Any work completed up to the point of cancellation remains billable as outlined in the service agreement.
Questions and Clarifications
If you have questions about refund terms before engaging our services, we encourage you to ask. We are happy to clarify expectations upfront and ensure everything is clear before work begins.
Contact Information
For questions regarding this Refund Policy, please contact us at:
info@hostandflowstr.com